Terms and Conditions

Thank you for entrusting the care of your pet with Ferring Street Veterinary Surgery. By accepting these conditions you are confirming that you are over 18 years of age.

Fees

Fees charged are determined by the time spent and drugs, consumables and equipment used in each procedure. All fees are subject to VAT at the current rate. The person presenting the animal at the surgery is responsible for any fees incurred. An estimate may be given for all procedures on request. Please note that any estimate given is based on the planned treatment involved however costs may vary where unexpected or additional treatment is required and may exceed the estimate given.

Methods of Payment

All accounts are payable at the time of treatment or on collection of the animal. Accounts may be settled by:

• Cash
• Credit or debit card (American Express is not accepted)
• BACS payment- bank details can be provided on request.
• Cheques- We no longer accept cheque payment unless authorised by the management.

Settlement Terms

In the event of an account not being paid for at the time of treatment, an account will be sent. This may incur further charges for administrative cost involved. If after due notice is given and the account remaining unpaid, the account will be referred to a Debt Collection Agency and further charges will be levied in respect of costs incurred in collecting the debt.

Any cheque returned by our Bank as unpaid, any credit card payment not honoured and any cash found to be counterfeit will result in the original account being restored and further charges being made in respect of bank charges and administrative costs.

Ownership of records

Case records, including radiographs are the property of Ferring Street Veterinary Surgery. Copies of clinical notes may be passed on to another veterinary surgeon taking over a case upon request.

Prescriptions

All requests for repeat prescriptions must be checked by a Veterinary Surgeon. As such, we ask wherever possible that you provide us with 24 hours’ notice. This gives us time to authorise and prepare the prescription for your collection. We may only prescribe medication for animals under our care. In order for us to fulfil this requirement it is necessary for us to re-examine your animal from time to time before issuing more medication. The time interval between these health checks will vary from 3- 6 months with the animals’ condition. Written prescriptions for medication may be produced on request.

Out of Hours Treatment

Out with normal surgery hours, care is provided by VetsNow, 18 Upper Brighton Road Worthing. In the event of an emergency, dial 01903 241022 and this will direct you to the service.

Complaints Procedure

We aim to provide the best level of care and service for you and your animals and hope that you never have cause to complain however, if at any time you are not happy with any aspect of our service please inform us at the time so that we may rectify the matter as soon as possible. If we are unable to come to a satisfactory outcome and you feel that the matter has not been rectified we would ask you to notify us in writing. All complaints should be directed to Mr Iain Morris or Mrs Rachel Morris.

Variation of Terms and Conditions

No addition or variation of the terms and conditions may be made without prior agreement with the management at Ferring Street Veterinary Surgery.